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Head of Customer Experience (Remote/Hybrid)

All Jobs, Customer Service, Marketing and Sales, Uncategorized, Worldwide Jobs /

The main purpose of this role is to manage the business relationship with our customers, solving lasting customer problems, building a long-term competitive advantage, retaining loyal customers, creating a strategy to increase profitability and providing a comprehensive customer perspective for executive decisions to increase the lifetime value and profitability of our customers. As Head of Customer Experience you will be responsible for developing and implementing a customer-centric strategy that enhances the customer experience across all touchpoints. You will lead the Customer Experience team and work closely with other departments to create a seamless, consistent, and exceptional customer experience. As Head of Customer Experience you will champion customer advocacy and continuously improve the customer experience by analysing customer feedback and data, developing customer insights, and implementing effective customer service solutions. QUALIFICATIONS: Grade 12 or equivalent (Essential)Relevant tertiary qualification in Marketing/IMM/Business Management/Humanities (Essential)Prince/ PMP qualification (Desirable)Master of Business Administration (Desirable) EXPERIENCE:  Experience in project management, with a minimum of 5 years in a senior management role.Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design and performance management.Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management.Track record of customer-centric decision-making.Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems.An understanding of design thinking methodologies and its application to UX/CX.Experience or qualifications in Agile would be a plus.Fintech, Insurance, Sales and Marketing Experience. JOB RELATED KNOWLEDGE & SKILLS Communication (Written and Verbal) SkillsComputer skills in Microsoft OfficePresentation skillsProject Management Detail consciousnessTeam ManagementBusiness Partnering & CollaborationResearch & Data AnalyticsAdvanced ExcelBudget ManagementCustomer RelationshipInterpersonal & Networking skillsLeadership skillsCoaching and mentoring skills

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SALES DEVELOPMENT REPRESENTATIVE -Employer of Record South Africa

All Jobs, Marketing and Sales, Worldwide Jobs /

R200,000 – R300,000 per annum + Commission UK based Marketing Company specializing in helping ambitious B2B brands fuel their pipeline with next-level sales development and ABM seeks a Sales Development Representative to join their dynamic and forward-thinking team. Experience on Hubspot/Salesforce or a similar CRM is a must, you need to be tech-savvy. Humble on the phone? Tenacious when meeting targets? Bring bundles of Positive Energy when securing deals? Then this could be the role for you! A remote-first company, offering the flexibility to work from home! The ideal candidate would have previous experience in a sales-based role, working predominantly on the phone. The drive will be keen to make an impact on an ambitious agency by generating leads and sales opportunities! For someone to truly succeed in this role they will need to embody our FIVE core values: Bringing Positive Energy to everything that you do! Being Humble. Strictly NO egos. Empowering others to stay positive and achieve their goals. Staying Tenacious and always giving it your all! Being Accountable for your work and all your responsibilities. About you: Experience in Sales, Sales Development, Telesales, or Lead Generation experience is ideal. Good communication skills in high-pressure situations. Hubspot/Salesforce CRM Experience. Skilled at active listening to assess prospects’ needs and criteria effectively. Able to qualify leads and opportunities to ensure a high-quality sales pipeline. Excellent time management, organization and multitasking skills. Able to use effective social skills to build strong relationships with team members and external clients on the phone and face to face. Show potential for future leadership. Ambitious, self-starting, and eager to progress in a sales career with a fast growing company Day-to-Day. Generating new sales opportunities and pipeline via phone, social media and personalised emails. Comfortable with a fast paced environment, aiming to progress in your career by consistently meeting sales targets. Enhance CRM data quality by ensuring all prospect engagements are logged accurately within CRM. Use qualification criteria to ensure all leads passed to clients are of good quality. Work with a friendly, self-starting attitude, seeking to encourage others and succeed within a team. Excellent verbal and written communication skills, representing Punch! and our clients in a professional manner. Use good organizational skills to ensure all data is stored correctly and up-to-date. Write accurate reports for all booked opportunities. Be proactive and eager to participate in team-building incentives. We want people to flourish whilst working with us. in-house training sessions, external L&D opportunities, and a clear internal career journey that provides full transparency on your professional and personal progression within the company! We are the pioneers of sales-powered marketing and marketing-powered sales. We have a vision and a plan to achieve our long-term success as an agency. This is only possible with the amazing team we have in place – one that is always seeking to innovate, collaborate, and strive for success. We also provide the following benefits: 20 days holiday plus 8 bank holidays and your birthday off! Additional holi-days off added after 2 years of service. Wellness / Wellbeing initiatives Flexible working arrangements Equipment to support your at home office!

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Events and Reservations Coordinator – Wander

Admin/ Assistant / VA, All Jobs, Customer Service, Worldwide Jobs /

Full-time – Remote $20,000 We are currently seeking a dynamic and versatile individual to join our team in the combined role of Reservationist and Event Coordinator. This unique position involves managing reservations for our short-term rental properties for individual stays as well as booking events to ensure memorable experiences for our guests. This is an exciting opportunity to join a fast-paced team at a rapidly-developing company that will give you visibility into some of the most beautiful locations in the US. Responsibilities: Qualifications: Preferred Qualifications: Compensation: US Based Offshore Location: South Africa or Remote US Type: Full time

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Call Centre Manager

All Jobs, Customer Service /

R1 400 000 a year Remote *Experienced Call Centre Manager* Work from anywhere (remotely) Opportunity to join a global company; seeking a dynamic character who is an expert at optimizing productivity within a diverse team of various cultures. R1.4 million per annum Spec: Requirements: To apply, send full CV + photo + references HOSPITALITY PLACEMENTS Integrity. Professionalism. Service. Please note that due to high application volumes, we regret that only shortlisted applicants will be contacted.Report job

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Customer Support Representative – Talent Shore

Admin/ Assistant / VA, All Jobs, Customer Service, Worldwide Jobs /

This is a remote position. Main Accountabilities… MUST BE BASED IN SOUTH AFRICA possible. customers. as necessary. Requirements You have… You might have… KEY SKILLS answer. endeavour to resolve any issues that they have with our products or service as swiftly and smoothly as possible. great customer experience.

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Success Specialist (Full Remote)- job post

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Zeal HR Introduction If you keep up to date with the latest news and insight for the online content creation industry, are able to develop and create unique content that can be used across multiple digital platforms. You show up on time, pay attention to details, think on your feet, ask for help when you need it, and consistently demonstrate respect for others, then you will be a great fit for our multi award winning digital agency client. About the role Responsibilities Attributes & Requirements Education Benefits

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Technical Support Agent (Fully Remote)- job post

All Jobs, Customer Service, Technology and IT /

WebAfrica R72 000 a year – Full-time Remote Intro How often have you called in and spoken to a support agent and thought, “Wow, they were helpful” and this person made your day? Do you have what it takes to BE one of these awesome individuals? Now is your chance! Webafrica is in search of a spunky, left-of-centre individual that is clued up on connectivity, the internet and is also able to provide phenomenal customer service. Note, there is obviously the aspect of billing customers when they make use of a service so you would need to know about this as well. So, if getting customers connected to the World Wide Web is your thing and high levels of service is your passion, get in touch with us! Send us your deets so we can meet! You will be expected to troubleshoot and resolve issues with services such as but not limited to: Fibre and VoIP Requirements Minimum Requirements: Ideal Requirements Desired Skills: What you will be doing: Benefits Our benefits are second to none – the icing on the Webafrica culture cake: THE CHERRY ON TOP!!! Webafrica rewards stellar performance!

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Right Hand to the Founder/CEO- job post

Admin/ Assistant / VA, All Jobs, Worldwide Jobs /

Oceans XYZ Remote R15 000 – R29 000 a month Permanent, Full-time Work with U.S. Startups, Founders, & C-Level Executives as an Oceans Right Hand About Oceans To date, Oceans has been pairing the best talent in Sri Lanka with CEOs, Founders, and C-Level Executives in the U.S. Now, for the first time we’re looking to fill 10 of these roles with top talent from South African. The Role: Right Hand to the Founder Oceans is seeking ambitious candidates in South Africa to become what we’re calling the Right Hand to the Founder, a new hybrid role ideal for candidates with experience in operations, marketing, and/or finance. If hired, Oceans will provide best-in-class training on necessary processes and platforms alongside full cultural immersion — so you can become the most effective assistant you can be. You will then be paired with a powerhouse leader and embedded within their team, positioned to become their right hand over time. You will give them their time back, and they will give you invaluable exposure to the U.S. business world. Oceans’ Right Hands are not only are responsible for handling administrative duties like scheduling, filing, and research, they’re also equipped to flex their operational muscles by suggesting improvements, setting KPIs, assisting with strategy, gatekeeping their CXOs time, and tracking projects, tasks, and timelines from conception through completion. But don’t worry, we’ll train you how to do this and how to use your access to design the job you want! Responsibilities Administrative: Operational: Requirements Who Should Apply This role is ideal for experienced Business Analysts, Chiefs of Staff, Project Managers, PR/Communications Execs, Operations Managers, Account Managers, and/or Marketers who are excited to work for, and learn from, U.S.-based C-Suite Executives. Job Types: Full-time, Permanent Pay: R15,000.00 – R29,000.00 per month

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Inbound Sales Representative (12-month contract) (Fully Remote)- job post

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WebAfrica R72 000 – R78 000 a year Remote INTRO Want to join a dynamic, close-knit company with a creative flair? Webafrica might just be what you’re looking for! Are you customer-focused with a keen eye for detail? Do you have a knack for identifying the best solution to fit customer needs? We are looking for the sharpest pencil in the pencil case, the top of the crop. The person who asks the right questions and is a great active listener. And holds a customer-centric perspective in doing so. If you know you are exactly what we’re looking for, hit send to get your application to us. Requirements Minimum requirements: Key competencies: What will you be doing, exactly? As the front-of-house and first point of contact for customers, your role will be vital to ensuring that our new customers receive a warm welcome. In addition, you will handle queries from existing customers regarding changes to their products. These will include upgrading and downgrading of existing plans as well as any other changes to their current products. In performing the above you will be making use of your persuasive communication skills and product knowledge to find a solution for our new customers that best fit their needs and their pockets. Converting inquiries into satisfied customers. What will your day look like? You will be assisting new customers to Webafrica and handling inbound sales tickets and queries on all our products. o Logging new tickets and following up on existing ones o Following up on the required information for the tickets prior to submission to ensure the data is correct. You will be required to: Benefits Our benefits are second to none – the icing on the Webafrica culture cake: o That’s right! No need to go into the office! You can work from just about anywhere o We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time. o We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding! We also provide you with Connectivity – FOR FREE!

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Remote Office Manager- job post

Admin/ Assistant / VA, All Jobs /

Mmakobo Administrators R10 000 a month – Full-time Remote Remmogo Funeral Parlour is actively seeking an experienced and highly motivated individual to join our team as a Remote Office Manager. The role involves managing a team of 20 or more field agents, working closely with executive management and the marketing team. The Remote Office Manager will play a crucial role in achieving targets and driving success in the funeral and insurance space. Responsibilities: Qualifications and Requirements: Remuneration: Job Type: Full-time Salary: From R10,000.00 per month Experience:

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