Customer Service

Customer Service Jobs

Client Success Manager (Remote South Africa; US Hours)

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Job type Rep Data Client Success Managers play a critical role in ensuring high client satisfaction as they adopt and scale with Rep Data’s software product(s). In partnership with clients’ Sales Account Managers, the Client Success team owns the client experience starting at the pre-sale demo, pilot and initial onboarding phase, through to adoption, full utilization and renewal/expansion. This specific role will focus on supporting the Client Success of the Research Defender suite of products, with a long term vision of expanding the scope of the role to other Rep Data software products. This is an individual contributor role reporting to VP, Client Success. SHIFT AND LOCATIONThe shift for this position aligns with US business hours in Central Time, which equates to 3pm – 12am SAT from March to November and 4pm – 1am SAT from November to March. This role is a full-time, remote position and is open to candidates who are currently authorized to work in South Africa and reside in South Africa. What you will do: What you bring: What we offer: About Rep Data Rep Data consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process. Our clients include the world’s top management consultancies, market research agencies, and brands. Our mission is to make our clients’ research process easier and to be a reliable, repeatable data collection partner – for life! If you are passionate about delighting customers and simplifying the inherent complexities of data collection, we want to hear from you!

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Customer Success Manager

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 R300,000 – R400,000 About Sim Scale is an engineering simulation platform that is revolutionizing the way engineers, designers, scientists, and architects design products. The Sim Scale platform is accessible completely via a web browser, with an easy-to-use interface which supports numerous simulation types including Structural Mechanics, Fluid Dynamics and Thermodynamics. By harnessing the power of the cloud for simulation, Sim Scale eliminates the hurdles that accompany traditional simulation tools: high installation costs, licensing fees, deployment of high-performance computing hardware, mandatory updates, and maintenance. Users always have the latest version of Sim Scale. For our Customer Success team within the EMEA region, we are looking for a committed, energetic and entrepreneurial Customer Success Manager (m/f/d) to make Sim Scale’s customers successful. The Customer Success team at Sim Scale empowers customers to solve real engineering problems and makes high-fidelity engineering simulation accessible to everyone, everywhere, at any time, and scale. We work collaboratively with our customers to ensure their success with Sim Scale and help them to create world-class products by leveraging CAE in the cloud. In this quota-carrying role, you will support Sim Scale’s customers as a technical specialist and communication expert. You will own the onboarding, adoption, training, retention, renewal and expansion business of existing customers within the EMEA region. You will play an advisory role to our customers, build and nurture long-term strategic relationships and ensure optimal customer experience. You’ll be the technical customer advocate internally, and have the opportunity to work closely with Sales, Product Management and Engineering teams to influence the product features based on customer feedback. Your Opportunity What we expect from you What you can expect from us Diversity, Equity and Inclusion at Sim Scale

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Call Centre Team Leader – Remote

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Job type What you will do: What you will bring: Impact You’ll Make: It is a requirement of the Global Capability Centre Africa that you reside in a home that is fiber ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. A Minimum of a 100 Meg Fiber line is required, should you be successful, you will need to upgrade your line in order to work effectively. TransUnion Job Title Specialist I, Consumer Operations Support

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Product Manager

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About the job Product Manager Fully remote 6-12 month Contract (potential to go permanent) Must have global CRM/ERP delivery experience, ideally Salesforce. Product Manager required to join a global Charity, where you will be working directly with the global change functional and international shareholders, to deliver the product roadmap for the leading product, the strategy for new products, capabilities and features. You will lead all efforts from discovery to launch and customer-fit. Working collaboratively with the colleagues within the change to gain in-depth understandings of customer problems and needs, benefits and threats, technical and business requirements and then provide a strategic service, translating those requirements into product solutions that will drive the success of the product. Your Profile Experience working with CRM Products, ideally salesforce Proven track record of delivering CRM/PaaS/SaaS products, preferably multi-capability platform products.

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Hiring Success Manager

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About the job Remofirst provides Global payroll and compliance for remote teams. We believe in Freedom of Work. To do this, we empower Employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist. We work with a global network of Employer of Record (EoR) partners to deliver our services. An EoR is an organization that helps companies expand internationally by hiring and paying employees on behalf of another company. EoRs assume the responsibility for all formal employment tasks, including payroll processes and compliance documentation. Simply put, using an EoR allows companies to legally and efficiently employ workers in other countries without having to set up a local entity or risk violating local employment laws. Remofirst was founded in 2021, remote-first since the very beginning. We believe in people, excellence, and delivery. To read more, please visit our website. The Remofirst team is made up of problem solvers and overachievers, and we seek out others who are also passionate and relentless in their respective missions. The Client Success team sits at the heart of Remofirst, and supports clients from the moment they hire their first employee through our platform, and for the lifetime of their global employment journey. We work closely with our Sales, Product, and Finance colleagues to deliver a world-class experience. We also support our client’s global employees in collaboration with our network of local partners. As a Hiring Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. This involves; providing insight about employment in the country of hire, providing a clear explanation of how to hire compliantly via an EoR, providing proactive updates on progress to all parties involved in hiring, keeping internally platforms updated, and following internal processes to ensure all steps are completed accurately. You may also be responsible for offboarding employees when they come to the end of their employment. What you’ll do: What you’ll need: How you’ll work: This is the right opportunity if you want to: Why work at Remofirst?

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Online Shopping Assistant Flexi – Perm

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Online Shopping Assistant Flexi Perm takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant Flexi – Perm to join our MR D Food team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great Furthermore, because we operate in a fast-growing, quick-moving environment, we’re looking for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven to simplify and innovate. If you’re results-oriented, self-motivated with attested retail/e- commerce experience, this is your opportunity to kick-start your career. The position reports to the Customer Services Team Leader Your responsibilities will include: Attributes required: Qualifications and Experience: The Environment: We seek to Employ an Extra Ordinary Mind who:  If you meet the above you are an Extraordinary Mind so come and join us! 

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Remote Customer Support Agent – South Africa Based

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Who Are Socialbear? We are a passionate team with a simple aim – to help our clients grow and have fun while doing so! We are 10 years old, and classed as a ‘fast-growth’ company in the UK & US – working with an enviable client list. Socialbear is a global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. We power customer service for industry leading brands, charities and government departments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear. What Is The Role? This role is entirely remote on an initial freelance contractual basis, with scope to continue working full time, following continued strong growth of the company. You will need access to a computer or laptop, compatible with the software we use, and a stable internet connection. Full training, support and software will be provided to successful candidates. Key Skills – Customer Service Agent Roles & Responsibilities What’s On Offer Job Types: Full-time, Part-time Salary: R170.00 – R215.00 per hour Expected hours: 28 – 35 per week Experience:

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Onboarding Specialist (Part-Time)(Global Remote)

All Jobs, Customer Service, Technology and IT, Worldwide Jobs /

Description Passion.io’s goal is to make the world more confident and passionate. We do this by empowering Creators to launch highly impactful mobile apps for a fraction of the cost. We are an international remote team of 70+ people, supporting 8,000+ Creators and 700k+ end-users from all over the world. We have an exciting opportunity for an Onboarding Specialist to join our team. If you are an experienced professional with at least 1 year’s experience in a Customer facing role within a SaaS environment – we would love to meet you! Requirements What you’ll bring to the team NOTE:  This is a part-time position which requires willingness to work 4 hours per day (Monday to Friday) in the North American time zone!!! What you’ll be working on Benefits What we offer you 

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Paralegal with a talent for Customer Support (LegalTech)

All Jobs, Customer Service, Industry-Specific /

Intro: Join our team and play a pivotal role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of legal drafting/review, customer communications, and technical support. Startupz is seeking a talented Paralegal with a passion for customer service to excel in this dynamic and multi-faceted position. Key Responsibilities for this position: 1. Legal Drafting/Review: 2. Customer Service: 3. Tech Setup Support: 4. Sales Support: 5. Report Drafting: About Startupz: We are a legaltech company that modernizes escrow services for the cloud era. Our state-of-the-art software escrow solutions eliminate third-party risks and provide peace of mind to software developers and customers. Based in the Netherlands, we embrace a remote-first approach. What to Expect from Us: About You: We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.  Skills: Experience: How to Apply: Submit an application that showcases how you envision yourself in this role in your future. Address the work we do and introduce yourself as a future colleague. Please respond in Dutch or English.

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