Full-time – Remote
$20,000
We are currently seeking a dynamic and versatile individual to join our team in the combined role of Reservationist and Event Coordinator. This unique position involves managing reservations for our short-term rental properties for individual stays as well as booking events to ensure memorable experiences for our guests. This is an exciting opportunity to join a fast-paced team at a rapidly-developing company that will give you visibility into some of the most beautiful locations in the US.
Responsibilities:
- Handle inquiries and reservations for short-term rental properties through various channels but predominantly voice.
- Ensure timely and accurate entry of reservation details into the booking system.
- Provide excellent customer service, guiding guests through the booking process and addressing inquiries promptly.
- Facilitate payment transactions, manage deposits, and ensure timely processing of payments.
- Communicate pertinent information to inbound inquiries about the rental of our homes for events. For example weddings.
- Communicate pertinent information to guests, including stay details, check-in instructions, and property amenities.
- Provide exceptional customer service by addressing guest inquiries, resolving issues, and offering assistance to enhance their overall experience.
- Communicate effectively with guests to confirm reservations, provide pre-arrival information, and answer any questions.
- Work closely with other departments, including housekeeping and property management, to ensure seamless coordination between bookings and property readiness.
- Enhance guest experiences by identifying opportunities for upselling additional services or amenities.
Qualifications:
- Customer Focus: A passion for delivering outstanding customer service and creating memorable experiences.
- Communication Skills: Strong verbal and written communication skills to convey information clearly and professionally.
- Organizational Skills: Excellent organizational and multitasking abilities with acute attention to detail.
- Tech Savvy: Comfortable using reservation management software.
- Adaptability: Ability to thrive in a dynamic environment, managing multiple reservations and events simultaneously.
- Problem-Solving: Proactive in addressing challenges to ensure guest satisfaction and event success.
- Flexibility: Willingness to work flexible hours, including evenings and weekends, to accommodate guest inquiries and schedules.
Preferred Qualifications:
- Previous experience in reservations, hospitality, or customer service roles.
- Familiarity with reservation management software and online booking platforms.
- Recent relevant experience (Recent grads welcome)
- Self-disciplined and able to handle / prioritize multiple tasks independently
- Team player with ability to think cross-functionally
- Team player with a positive attitude and a strong work ethic.
- Are interested in long-term employment and career development at a growing real estate company with a tight-knit culture
Compensation:
US Based
- $40,000 with 5% commission on event revenue (on target earnings $80,000)
- W-2 Full Time Salary
- Medical, dental, and vision benefits covered 100% by Wander
- 401k
- Equity in company
Offshore
- $20,000
Location:
South Africa or Remote US
Type:
Full time
