Description

Our UK client is a leading subscription-based business in the food and beverage sector, dedicated to delivering joy and premium experiences to customers across the UK.

They are looking for flexible, part-time Customer Service Consultants to join their South African remote team!

This role is ideal for someone who thrives in a flexible, fast-paced environment, is comfortable adjusting their schedule when needed, and loves delivering amazing service to customers.

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities

• Helping to maintain high levels of customer satisfaction
• Responding to inbound customer enquiries via email and live chat on our help desk software, answering questions and resolving problems
• Helping with some maintenance of social media channels
• Assisting with upcoming projects of providing a more proactive outbound customer service via phone and email
• Maintaining regular administrative tasks
• Assisting with outbound logistics
• Be available to support during weekends, public holidays, and on short notice if customer volume spikes unexpectedly

Skills, Experience & Requirements

• Previous experience in customer service
• Strong written communication and interpersonal skill
• High flexibility and adaptability to changing schedules and business needs
• Ability to work weekends, public holidays, and occasionally respond to urgent needs
• A problem-solver with excellent organizational skills
• Enthusiastic, self-motivated, and team-oriented

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours