Job Title: Client Services Manager

Job Overview:

Remote Recruitment is excited to welcome a dedicated Client Services Manager to our team! In this pivotal role, you will be responsible for leading our client services team, ensuring the delivery of exceptional support, and fostering strong relationships with our clients. Your strategic mindset and ability to manage client relationships will be key to driving client satisfaction and retention while also supporting business growth.

This position offers the opportunity to work remotely, allowing you to engage with clients across various sectors while enhancing their experience with Remote Recruitment.

Responsibilities:

• Lead and manage the client services team, providing mentorship, support, and guidance.
• Develop and implement strategies to improve client satisfaction and service delivery.
• Build and maintain strong relationships with key clients to understand their needs and expectations.
• Act as the primary point of contact for escalated client issues, ensuring timely resolution.
• Monitor client engagement and performance metrics, providing reports and insights to stakeholders.
• Collaborate with internal teams, including recruitment and operations, to ensure client requirements are met.
• Stay informed about industry trends and changes to proactively address client needs.

Requirements

Qualifications and Experience:

• Minimum of 3-5 years of experience in a client services, account management, or related role.
• Strong understanding of client relationship management principles.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Proven ability to resolve conflicts and handle difficult situations with professionalism.
• Analytical skills to assess client satisfaction metrics and develop actionable strategies.
• Proficiency in CRM software and other client management tools.
• Self-motivated, organized, and comfortable working in a remote setting.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.