Success Specialist (remote)

About us

Ruby Digital is an exceptional team of online marketing solutions specialists at South Africa’s most visible and 5-star rated, multi-award-winning digital marketing agency.
We help ambitious companies grow their brand and revenue online.
We have proven results in competitive markets in 15 countries across 4 continents, particularly in the United Kingdom, North America, EMEA and Australia – with over 10 years of experience and earned results in a variety of competitive industries, from iGaming, eCommerce, Online Tourism to Education.
As featured on: BusinessDayTV – News24 – SABC – IOL – BizCommunity
We are all about delivering lasting value and ROI to our clients, as well as continuously in RND to find the next best digital solution for our clients.
Our team of dynamic, passionate specialists ensures clear, honest and tangible results online.

At Ruby Digital

You will be a great fit if:

You keep up to date with the latest news and insights from the online digital marketing industry.
You show up on time, pay attention to details, think on your feet, ask for help when you need it, and consistently demonstrate respect for others.

Ruby Digital is looking for a Success Specialist to join our team.
Our team is focused on creating value for our clients.
You will work on a diverse range of clients, delivering measurable return on investment and organic growth.
You will be responsible for managing various projects, including client liaison, building relationships with clients on a client service level, campaign development, and management.
You will work alongside SEO specialists, developers, social media managers, content writers and Google Ad experts to optimise the online presence of these clients.

Liaise with both local and international clients on a regular basis
Lead monthly progress meetings with clients
As the clients’ dependable specialist in online marketing, develop and maintain meaningful relationships with clients on behalf of the agency
Ensure a solid understanding of the client’s environment, business goals, and best practices to recommend ideal solutions for desired business outcomes
Coordinate and manage various digital marketing services for your clients
Work with the Performance team to ascertain timelines and ensure tasks are planned, scheduled, and diarised so that internal deadlines are met
Ensure a smooth and timeous workflow of activities directed at your clients
Facilitate value offerings and prepare quotations for relevant opportunities to existing clients
Monitor campaign success on Google Analytics and keyword rank trackers
Actively test and analyse targeting criteria (keywords and audiences), ad creatives, landing pages, and bid strategies to drive results in line with campaign goals
Work under pressure and be fully adaptable to the ever-changing world of digital marketing
Follow industry trends, drive innovation, and contribute to case studies, blog articles, and training, as well as define, monitor, and analyse trends
Contribute to projects, process changes, and roll-outs of the company

You are passionate about brands and helping companies grow
You have an interest in Digital Marketing, specifically SEO and Google Ads
You are a fast learner with a great work ethic
You have effective time management, project management, and organisational skills
You have strong communication and interpersonal skills
You have a positive attitude and a growth mindset
You have a tertiary education
Computer literacy (Microsoft Word/Google Docs and Excel/Google Sheets)
Experience in an agency environment (minimum 2 years)
Your own laptop/desktop computer that meets the minimum specifications as defined by the Employment Contract
Ability and passion to educate and share industry knowledge with less experienced team members
Demonstrate resourcefulness and the initiative to lead advanced projects
Comfortable with various CMS platforms and the ability to troubleshoot and solve various issues common with these systems
Experience with tools like Semrush, Screaming Frog, Google Analytics, Google Search Console, Google Data Studio and Google Tag Manager is advantageous, but is not required

Competitive remuneration package
Work with an exceptional team of online marketing solutions consultants at South Africa’s most visible and 5-star rated, multi-award-winning digital marketing agency.
Remote working position = saving on transport and fuel increases
Flexible work schedule = work/life balance
Monthly virtual braais
Monthly social events
Employee Growth Model = Aggressive salary increases
Award-winning culture
High learning & development rate & trajectory
Your SAY – really MATTERS
Monthly team reward
Quarterly recurring client reward
Annual bonus (based on overall company performance)
Long-service awards from 3rd year
Culture participation awards