Zero Risk Growth
Full job description
Head of Account Management Job Description
Position Title: Head of Account Management
Years of Experience: 5+ years
Employment Type: Contract
Company Size: 11-50
Monthly Pay: $5000 OTE
Position Overview
The Head of Account Management will be responsible for client relationship management, fostering account growth, maximizing client retention, and ensuring high customer satisfaction. This role serves as the primary liaison between our clients and the fulfilment team, coordinating initiatives and resolving issues quickly. Serving a diverse portfolio of B2B clients—including business brokers, financial services, marketing agencies, and SaaS/tech companies—The Head of Account Management will help develop client offers, oversee onboarding, manage launches, nurture ongoing relationships, and lead monthly reporting.
Company Description
Zero Risk Growth (ZRG) is an application-only, top 1% ranked outreach firm that partners with a select group of high-performing agencies each month. We exclusively support clients with validated offers who are ready to scale. At ZRG, we are growing rapidly—an exciting time for those looking to advance their careers. Our culture prioritizes extreme ownership, forward-thinking innovation, radical transparency, and celebrating wins. Guided by a growth-focused vision, we foster an environment where individuals and clients thrive together, always seeking fresh solutions and striving for excellence.
Primary Skills
- GoHighLevel CRM: campaign setup, automation workflows, pipeline tracking, and reporting.
- Monday.com: project management, workflow tracking, and cross-team coordination.
- Google Docs: client proposals, internal documentation, and collaborative editing.
- Google Sheets (Intermediate): data tracking, reporting dashboards, and client performance analysis.
- Email sending software: campaign creation, deliverability monitoring, and client communication (via GoHighLevel + integrated tools).
Secondary Skills
- Executive communication: experience engaging with business owners and C-suite decision-makers.
- B2B account management: client retention, upsell/cross-sell via GoHighLevel CRM.
- Clear communication: written and verbal, across email, Slack, and Google Meet.
- B2B cold outreach: proven knowledge of strategy, sequencing, and execution via GoHighLevel.
- Basic data analysis: interpreting client metrics in Google Sheets.
- Copywriting: campaigns, client offers, and outbound sequences.
- Presentation skills: client meetings and reporting via Google Meet and Google Slides/Docs.
- Sales enablement: CRM pipeline management, nurturing workflows, and offer positioning.
- Reporting & dashboarding: client account health monitoring in Google Sheets and GoHighLevel.
Soft Skills
- Extreme ownership
- Proactive problem-solving
- Clear communication
- Adaptability
- Collaboration
- Attention to detail
- Accountability
- Empathy
- Time management
Key Responsibilities
- Act as primary point of contact for assigned B2B clients using GoHighLevel CRM and Google Meet for communication.
- Drive client retention, satisfaction, and account growth through proactive relationship management in GoHighLevel, with client health tracked in Google Sheets and Monday.com.
- Coordinate between clients and fulfilment teams using Monday.com project boards and Slack/email to ensure timely and accurate delivery of services.
- Develop, launch, and manage new client offers and onboarding processes through GoHighLevel forms and Loom walkthroughs.
- Track account performance and prepare monthly client reports using Google Sheets.
- Resolve client issues with urgency via email and Slack, maintaining high service standards.
- Identify upsell and cross-sell opportunities within GoHighLevel CRM to support client and agency growth.
- Facilitate client meetings, presentations, and regular check-ins using Google Meet.
- Support continuous improvement by gathering client feedback through Google Forms, tracking insights in Google Sheets, and sharing with internal teams.
Job Type: Full-time
Pay: R86 000,00 per month
Work Location: Remote
