About the Company

RemodelBoom is the #1 revenue-sharing program for home improvement companies. Our service is unique because clients only pay us when we help them make sales. This makes it a win-win for everyone. Join us, and you’ll be part of a fast-paced, high-energy team that values results, mentorship, and growth.

About the Role

We’re looking for a confident and reliable Virtual Assistant to join our Billing Operations team. In this role, you’ll be responsible for making outbound calls to clients, confirming appointments, handling follow-ups, and delivering a professional and friendly customer experience.

You’ll also assist in tracking responses, updating call records, and ensuring that all client-facing communication is timely and effective. This is an ideal role for someone who thrives on talking to people, communicates clearly, is very organised, and enjoys working in a structured and fast-paced environment.

Key Responsibilities

• Communicate professionally with U.S.-based clients and team members
• Follow up with clients via email, phone, or SMS regarding scheduling or billing queries
• Maintain and organize internal spreadsheets, trackers, and project docs
• Ensure consistent and professional communication with all clients
• Support the daily operations of the team

Required Skills

• Excellent spoken and written English communication skills (must be C2 fluent)
• Very comfortable making outbound calls to US-based clients
• Highly reliable and detail-oriented
• Strong proficiency in Google Sheets or Microsoft Excel
• Professional, proactive, and comfortable working independently

Pay & Work Schedule

Pay: R30,000/month

Hours: 4pm – 12am South Africa time (Mondays – Fridays)

Location: Fully remote – work from home

Team Culture: Supportive and fun!