Lifted is the first talent, country, and contract-agnostic contingent workforce management solution, giving enterprises a unified way to source, contract, manage, and pay any type of contingent talent, anywhere in the world. Today, contingent work runs through fragmented systems and providers, creating inefficiency, compliance risks, and limited visibility. We’re here to change that. By combining technology and global services into one seamless solution, we help enterprises hire faster, operate with confidence, and gain live visibility across all external talent.

One solution. Global. Compliant. Seamless. Learn more at go-lifted.com and follow us on LinkedIn.

Lifted is looking for a Solutions Architect to own complex customer solutions end-to-end, from pre-sales discovery through implementation, partnering across teams to ensure they work in practice, not just on paper.

This role sits at the intersection of Sales/Account Management, Product, Engineering, and Delivery. You will translate enterprise requirements into clear, executable solutions, navigate technical and operational complexity, and own those solutions from early scoping through successful implementation.

What You’ll Do:

Solution Design

Translate customer requirements, workflows, compliance needs, and integration constraints into clear solution designs that can be implemented
Own solution blueprints, workflow maps, migration plans, and implementation-ready artifacts from discovery through delivery
Define configuration guidance, process documentation, and technical notes that enable successful execution and scale
Customer Partnership & Solution Shaping

Partner with AEs and AMs pre- and post-signature to lead discovery and requirements gathering, surfacing pain points, current-state workflows, future-state needs, compliance and governance considerations, and integration requirements
Deliver tailored demos and solution workshops for enterprise stakeholders (legal, procurement, HR, talent, operations)
Support GTM and Customer Leadership on new opportunities, including discovery, demos, technical scoping, and solution recommendations
Drive alignment across customers and internal stakeholders when priorities, technical constraints, or implementation realities conflict
Serve as an escalation partner for complex customer issues requiring deeper platform, workflow, or cross-functional investigation
Delivery & Implementation

Partner with Delivery teams to ensure solution designs are implemented successfully, proactively resolving gaps before they impact the customer
Lead enterprise customer transitions from legacy processes to Lifted, mapping gaps, documenting assumptions, and navigating changes without disrupting the customer
Troubleshoot and own end-to-end resolution of issues across platform configuration, integrations, data, permissions, reporting, and operational handoffs
Platform Expertise

Maintain deep knowledge of relevant platforms, services, compliance offerings, integrations, workflows, and roadmap
Serve as the bridge between customer-facing teams and Product/Engineering, translating blockers, defects, and enhancement requests into clear requirements
Test new capabilities and solution patterns; turn learnings into practical guidance for the broader team
Maintain and evolve demo environments/flows aligned to priority use cases and enterprise stakeholders
Continuous Improvement

Build reusable assets including playbooks, migration guides, workflow templates, and troubleshooting guides that improve win rate and deal velocity on the front end, and delivery quality and time-to-value on the back end
Help standardize repeatable solution approaches that improve customer experience and support scalable growth
Leverage AI tools to improve how you work, including documentation, synthesis, investigation, and solution design
What we’re looking for

8+ years in solutions architecture, technical consulting, enterprise implementation, or a similar role supporting complex B2B environments
Ability to move fluidly between customer conversations, platform capabilities, technical workflows, and implementation realities without losing sight of the outcome
Strong track record translating ambiguous requirements into clear, scalable solution designs
Comfort making recommendations and navigating tradeoffs when customer requirements, platform capabilities, timelines, and operational realities don’t perfectly align
Hands-on troubleshooting experience across platform configuration, integrations, data, and operational processes
Excellent communication with both technical and non-technical stakeholders
Experience with enterprise customers in a tech-enabled services business, customer onboarding, implementation operations, and cross-functional support models
Background in contingent workforce, EOR, AOR, staffing, or talent platforms is a strong plus
This role is not for you if

You hand off problems once they get complicated
You need clean requirements before you can move
You’re more comfortable in one lane, customer-facing or technical, than operating across both
You avoid hard conversations with customers or internal stakeholders
You build solutions for how things should work, not how they actually get implemented

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