Appointment Setter/ Admin and Business Development Assistant

Job Overview

We are looking for a dedicated and personable Appointment Setter / Admin to support a UK-based social housing outreach company. This full-time role is ideal for someone with strong administrative capabilities, confidence in outreach communications, and the ability to engage gatekeepers and key stakeholders. You’ll be responsible for cold calling, appointment setting, managing CRM pipelines, and sending outreach messages across platforms like LinkedIn – all within a clear and supportive process. If you have experience with UK organisations and thrive in a structured, purpose-led environment, this role is an excellent opportunity to grow your career.

Key Responsibilities

• About the job

  Appointment Setter/ Admin and Business Development Assistant

  Job Overview

  We are looking for a dedicated and personable Appointment Setter / Admin to support a UK-based social housing outreach company. This full-time role is ideal for someone with strong administrative capabilities, confidence in outreach communications, and the ability to engage gatekeepers and key stakeholders. You’ll be responsible for cold calling, appointment setting, managing CRM pipelines, and sending outreach messages across platforms like LinkedIn – all within a clear and supportive process. If you have experience with UK organisations and thrive in a structured, purpose-led environment, this role is an excellent opportunity to grow your career.

  Key Responsibilities

  • Conduct outreach calls to housing associations, contractors, and other relevant stakeholders to schedule appointments.
  • Send professional outreach messages through LinkedIn and other CRM platforms as part of lead generation efforts.
  • Navigate through gatekeepers professionally and persistently to connect with decision-makers.
  • Build and maintain structured pipelines of prospects and contacts in the CRM system.
  • Maintain and update outreach records and activity logs in line with the company’s process, particularly from 7am–10am UK time.
  • Coordinate calendars and confirm appointments with internal and field-based teams.
  • Provide general administrative support, including follow-ups, data entry, and reporting.
  • Collaborate closely with the outreach and sales team to ensure lead progression and pipeline health.

  Qualifications & Experience

  • 1–2 years’ experience in outreach, appointment setting, or administrative support roles.
  • Proven experience working with UK-based organisations, ideally within housing, outreach, or service-based sectors.
  • Familiarity with LinkedIn outreach strategies and CRM tools (e.g., HubSpot, Salesforce, or similar).
  • Ability to build and manage lead pipelines effectively with strong attention to detail.
  • Confident communicator with the ability to build rapport and overcome gatekeepers.
  • Excellent written and verbal communication skills in English.
  • Reliable internet connection and access to a laptop or desktop computer.
• Navigate through gatekeepers professionally and persistently to connect with decision-makers.
• Build and maintain structured pipelines of prospects and contacts in the CRM system.
• Maintain and update outreach records and activity logs in line with the company’s process, particularly from 7am–10am UK time.
• Coordinate calendars and confirm appointments with internal and field-based teams.
• Provide general administrative support, including follow-ups, data entry, and reporting.
• Collaborate closely with the outreach and sales team to ensure lead progression and pipeline health.

Qualifications & Experience

• 1–2 years’ experience in outreach, appointment setting, or administrative support roles.
• Proven experience working with UK-based organisations, ideally within housing, outreach, or service-based sectors.
• Familiarity with LinkedIn outreach strategies and CRM tools (e.g., HubSpot, Salesforce, or similar).
• Ability to build and manage lead pipelines effectively with strong attention to detail.
• Confident communicator with the ability to build rapport and overcome gatekeepers.
• Excellent written and verbal communication skills in English.
• Reliable internet connection and access to a laptop or desktop computer.