Remote Office Assistant (Executive & Operations Support)

Company: Construction Company (via ScaleSource)
Location: Remote – Work From Home
Schedule: Monday–Friday | 8:00 AM – 5:00 PM (PST / CST / EST)
Salary: $1,200 – $1,500 USD per month
Employment Type: Full-Time | Remote

About the Role

ScaleSource is recruiting on behalf of a growing U.S.-based construction company seeking a Remote Office Assistant to provide executive and operational support to leadership and internal teams.

In this role, you will serve as a key administrative partner responsible for customer communication, appointment scheduling, sales support, and operational coordination. Your work will help ensure smooth daily operations while delivering excellent service to customers and supporting internal teams.

This is an excellent opportunity for professionals looking to build a long-term remote career supporting U.S. business operations while working closely with leadership and operational teams.

Role Overview

The Office Assistant will support executives, sales teams, and operations through customer service, administrative coordination, appointment scheduling, and workflow management.

The ideal candidate is organized, proactive, customer-focused, and comfortable multitasking in a fast-paced remote environment.

Key Responsibilities

Customer Inquiry Support

• Respond to customer inquiries via phone, email, and messaging platforms

• Provide clear information about services, pricing, and scheduling

• Assist customers in booking appointments and consultations

Lead Qualification Support

• Follow scripts to qualify potential customers

• Collect key information to ensure accurate lead qualification

• Route qualified prospects to the appropriate sales representatives

Appointment Scheduling & Coordination

• Schedule and coordinate customer appointments efficiently

• Manage calendars and scheduling logistics

• Communicate confirmed schedules with customers and sales teams

Sales Team Support

• Provide administrative assistance to sales representatives

• Follow up internally to ensure sales tasks and appointments are completed

Task Tracking & Follow-Ups

• Monitor pending tasks assigned to sales staff

• Send reminders for overdue tasks or actions

• Help teams maintain accountability and meet deadlines

Operational & Logistics Support

• Track daily operational activities and team updates

• Assist with logistics coordination and operational planning

• Support smooth execution of field appointments and operations

Client Reviews & Feedback

• Contact completed clients to request reviews and feedback

• Provide instructions for leaving reviews on online platforms

• Follow up to increase review completion rates

Financial & Data Entry Support

• Assist with QuickBooks Online and operational data entry tasks

• Maintain accurate records across systems and spreadsheets

Qualifications

• Previous experience in customer service, administrative support, or office coordination

• Strong written and verbal English communication skills

• Excellent organizational and multitasking abilities

• Experience working with CRM systems

• Familiarity with VoIP communication tools (RingCentral or similar)

• Experience with spreadsheets and data entry

• Familiarity with design or marketing tools like Canva is a plus

• Ability to work independently within remote or distributed teams

• Basic financial data entry experience preferred

Technical Requirements

• Reliable high-speed internet connection

• Quiet and professional home office workspace

• Computer capable of running remote work and communication tools

Communication Requirements

• Professional spoken and written English

• Comfortable handling customer conversations

• Confident and friendly communication style

• Professional presence on video calls (Zoom, Google Meet, etc.)

A short introduction video will be requested during the recruitment process.

What ScaleSource Offers

• Full-time long-term remote job opportunity

• Work with established U.S. companies

• Opportunities for professional development and skill growth

• Stable remote career path with growth potential