Customer Success & Operations Coordinator

Location: Fully Remote

Employment Type: Full-Time

About MindPath

MindPath is an online mental health clinic based In Ireland which specialises in ADHD & Autism Assessments. Our mission is to revolutionise mental health assessments by combining hybrid proprietary AI technology with in-house clinician care. We provide high-quality, accessible evaluations for mental health conditions, making expert assessments more efficient and widely available.

About the Role

We are looking for a proactive Customer Success & Operations Coordinator to join our team. This is a dynamic, remote position that blends customer service and operational support. You’ll be the key point of contact for customers, ensuring they receive exceptional service while also helping streamline our internal operations.

This role requires a fast-thinking, hard-working individual with strong problem-solving abilities, technical proficiency, and experience managing customer interactions across multiple channels (phone, email, and live chat). You should be comfortable with CRM tools (preferably Hubspot) and sales processes in an online service environment.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and live chat, providing timely and empathetic support.
• Manage customer onboarding, ensuring a smooth journey from initial inquiry to completed assessment.
• Oversee and optimise CRM (e.g., HubSpot or similar) to track leads, customer interactions, and service delivery.
• Handle sales-related inquiries and guide potential customers through the process.
• Monitor and manage daily operations, including appointment scheduling, payment and coordination with clinicians.
• Support the automation and streamlining of internal workflows to improve efficiency.
• Provide insights based on customer feedback and work with the team to enhance processes and service quality.
• Liaise with internal teams, including clinical staff and tech support, to resolve customer issues efficiently.

Required Skills & Experience

• Minimum of 2 years of experience in customer success, operations, or sales support, preferably in an online service environment.
• Proficiency in CRM platforms (e.g., HubSpot, Salesforce, or other).
• Experience in customer communication via phone, email, and live chat.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Problem-solving mindset with a strong sense of ownership and initiative.
• Technical proficiency, including familiarity with online booking systems, customer service software, and automation tools.
• Strong organisational skills with keen attention to detail.
• Ability to work autonomously in a remote environment, with excellent time management skills.

Nice-to-Have Skills

• Previous experience in healthcare, telehealth, or mental health services.
• Knowledge of automation tools such as Zapier and Hubspot Workflows.
• Experience in managing and improving customer experience (CX) strategies.
• Strong Excel/Google Sheets skills (data management, reporting, analysis)

Why Join MindPath?

• Be part of an innovative mental health startup that’s reshaping the industry.
• Fully remote role with flexibility.
• Opportunity to work with a forward-thinking team combining AI and human expertise to provide better mental health support.
• Growth opportunities in a fast-scaling company.

If you’re a motivated and tech-savvy problem solver with a passion for customer experience, operations, and mental health innovation, we’d love to hear from you.

Job Type: Full-time

Application Question(s):

• Do you have experience with CRM tools such as Hubspot?

Experience:

• Customer Service / Success: 2 years (Required)

Work Location: Remote