START DATE: 25/09/2025 (APPROXIMATELY)

Team Leader Associate – Customer Service (Chat Process)

YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE. THE HOURS ARE 5 PER DAY + WEEKEND WORK. PAYMENT IS MONTHLY.

RWUK is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry.

RWUK offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to support out clients.

Job Description

Key Responsibilities:

• Handling customer queries on Web Chat, E-mails and Social Media as per company procedure
• Deal with escalations from the Customer Service Chat Agents
• Actively participate in team meetings

Key Performance Indicators:

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes
• Deal with escalations
• Ensure team hit agreed KPIs and Objectives
• Ensure team adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes Work collaboratively with the team

Qualifications

• Passionate about customer care
• Good typing skill
• Fluent in written and spoken English
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
• Positive attitude
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Job Location: Remote (Anywhere in South Africa)

Job Type: Full-time

Pay: R69,68 per hour

Application Question(s):

• Do you have a Laptop/PC (MINIMUM 15.6INCH SCREEN) with Internet Access?
• Are you currently employed?
• Can you respond to at least 12 tickets per hour?

Experience:

• Customer service: 4 years (Required)
• Freshdesk or Gorgias or Zoho: 2 years (Required)

Language:

• English (Required)

Work Location: Remote

APPLY HERE