Full Job Description

Customer Service Representative – Assessment | Remote (New Zealand Business Hours)

Position: Customer Service Representative – Assessment
Location: Remote (Work from Home – New Zealand Business Hours)
Employment Type: Full-Time
Salary: Competitive, based on experience

About the Role:
We are seeking a Customer Service Representative – Assessment to provide exceptional support for clients throughout the assessment process. In this fully remote role, you will guide clients through assessment procedures, address inquiries, and resolve issues efficiently, ensuring a smooth and positive customer experience. Your organizational skills, attention to detail, and strong communication abilities will be key to managing multiple assessments simultaneously while maintaining high-quality service standards.

Key Responsibilities:

• Customer Support: Serve as the primary point of contact for clients regarding assessment-related questions via phone, email, and chat.

• Problem Resolution: Troubleshoot and resolve issues promptly, keeping customers informed throughout the assessment process.

• Instructional Guidance: Provide clear, step-by-step instructions for completing assessments and meeting requirements.

• Collaboration: Work closely with internal teams to escalate and resolve complex issues for a seamless customer experience.

• Documentation: Maintain accurate records of customer interactions in the CRM, ensuring all inquiries and resolutions are logged correctly.

Requirements & Qualifications:

• Customer Service Experience: Previous experience in a customer service role, preferably within assessments, educational support, or testing environments.

• Communication Skills: Strong verbal and written skills to provide clear guidance and support.

• Problem-Solving Ability: Proactively identify and resolve challenges while maintaining customer satisfaction.

• Detail-Oriented: High level of accuracy in handling complex processes and data.

• Technical Skills: Proficiency with CRM software, assessment platforms, and standard office productivity tools.

Preferred Qualifications:

• Familiarity with educational assessments or standardized testing is a strong advantage.

Why Join Us:
This is a remote-first opportunity offering the chance to work with a dynamic team supporting critical assessment processes. Make an impact by ensuring clients have a seamless, positive experience while advancing your career in customer support and educational services.