Customer Service Representative

Job Type: Full-time

Schedule: Monday to Friday | 8 hours a day | between 2pm-3am SAST

Work Location: Remote

At Remote Insurance Team, we recognize that a solid foundation is essential for success. We are currently seeking an experienced Customer Service Representative to join our dynamic team assisting a highly successful Commercial Lines Insurance Agency in their Customer Service Department. The CSR will be responsible for confirming data, cross-referencing, verifications and email correspondence, as well as delivering exceptional personalized customer service via phone and email. The ideal candidate will possess outstanding communication, organizational, and prioritization skills, along with a meticulous attention to detail. He/she should be capable of managing multiple tasks simultaneously and performing well under pressure. The ability to work effectively and professionally in a team environment is crucial. A strong willingness to learn new processes and software systems, coupled with above-average computer literacy, is essential for this position.

Duties & Responsibilities:

Assist and support an Insurance Agency in their Customer Service Department via email and phone

Confirming data and cross-referencing in order to ensure that crucially important data is accurate

Verification of information

Pre-and post sale administration of personal and commercial insurance policies

Accurately document and process customer information into various software systems

Learn and follow all required scripts, policies and procedures

Comply with requirements surrounding confidential and personal information

Obtain and capture information accurately, followed by submitting information to the necessary recipients

General administrative duties

Required Skills and Qualifications:

Must be well spoken and fluent in English with the ability to liaise with international clients

Extreme attention to detail and accuracy

Excellent computer skills in order to navigate a variety of software systems

Excellent data entry and typing skills

Customer service oriented (positive, helpful, patient, responsive and empathic)

Ability to multi-task

Job Type: Full-time

Pay: R12 000,00 – R14 000,00 per month

Language:

• English (Required)

Work Location: Remote