The Client Support & Administrative Coordinator will be the first point of contact for clients at Mr Mobility. Responsibilities include answering and managing calls, assisting clients through calm and empathetic communication, preparing quotations and invoices, handling email and ticket enquiries, and coordinating deliveries and courier follow-ups.

The role also includes Google Calendar management, general administrative duties, and offering basic product support. The candidate must be highly organised, patient, emotionally intelligent, and capable of working independently with minimal supervision.

Because Mr Mobility is a small but rapidly growing business, the candidate must be adaptable, willing to assist across multiple areas, and excited about continuous learning. They must uphold our culture of kindness, responsibility, and helping clients make the best decisions for their mobility needs.

Start Date

Flexible

Working Hours

Monday to Friday, 09:00 – 17:00

Minimum Qualifications for the Role

Matric / Grade 12

• Computer literacy
• Additional administrative or customer service training is an advantage

Experience Requirements for the Role

• Minimum 2 years in customer service, reception, or administrative support
• Experience with call handling, invoicing, calendar management, or ticket processing
• Experience in medical or mobility-related environments is beneficial but not required

Specific Skills or Certifications Required

• Strong computer proficiency (Google Suite / MS Office)
• Ability to learn Zoho Books, Zoho CRM, and other systems
• Excellent communication and people skills
• Calm under pressure with strong emotional intelligence
• Highly organised and able to manage multiple tasks
• Self-motivated, proactive, and independent

Key Responsibilities of the Role

• Answer and manage client calls and enquiries
• Prepare quotations, invoices, and client documentation
• Manage client tickets and emails
• Monitor shipments and coordinate with couriers
• Support basic product-related sales enquiries
• Manage the company’s Google Calendar
• Maintain organised admin processes
• Assist team members where needed
• Ensure clients feel supported, valued, and informed

Unique Challenges or Aspects of the Role

• Working with clients who are emotional or under stress
• Requires calmness, patience, and empathy
• Fast-paced small business environment
• Role demands good judgment and self-management
• Remote work requires excellent discipline and communication

Thoughtful Application Step (Important)

We value growth mindset, accountability, kindness, and long-term commitment. Because of this, our application process includes a short reflection step.

Please listen to the following podcast episode:
“The Most Important Career Advice You’ll Ever Hear” – Mel Robbins (with Harvard Business School Professor Arthur Brooks)

You can listen on all major podcast platforms like Spotify, Youtube, Apple Podcasts, Amazon Music, and Pandora.

After listening, please include a short reflection (200–300 words total) addressing:

• One idea that resonated with you and why
• One idea you questioned or disagreed with and why
• One practical way this could influence how you show up at work

We are not looking for “right answers” or agreement — we value thoughtful reflection, honesty, and self-awareness.

If time or accessibility is a barrier, please let us know and we will provide an alternative option.

Applications that do not include this reflection will not be considered.S

Job Types: Full-time, Permanent

Pay: R16 000,00 – R25 000,00 per month

Work Location: Remote

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APPLY HERE

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