Stay With Us MPB Ltd
Full job description
Job Title: Guest Communications Executive
Company: Stay With Us MPB Ltd
Location: Remote
Salary: Up to 11,000 per month (depending on experience)
Contract Type: Full-time / Permanent
About Us
Stay With Us MPB Ltd is a leading UK-based Airbnb and serviced accommodation management company. We handle high-quality short-term rental properties across the UK, providing exceptional service to both guests and landlords.
We’re seeking a Guest Communications Executive to join our growing remote team — someone friendly, organised, and dedicated to providing a 5-star guest experience.
Role Overview
The Guest Communications Executive will be responsible for managing all guest interactions across multiple booking platforms (Airbnb, Booking.com, and direct bookings).
You’ll ensure every guest receives clear communication before, during, and after their stay — resolving issues promptly and maintaining our reputation for excellent service.
This is a fast-paced, detail-oriented role that requires excellent written English, a calm and professional manner, and the ability to multitask effectively.
Key Responsibilities
- Manage daily guest messages via Airbnb, Booking.com, WhatsApp, and email.
- Handle check-in coordination, key handovers, and guest instructions.
- Respond promptly to enquiries, booking questions, and support requests.
- Resolve minor guest issues quickly and escalate complex matters when needed.
- Communicate with cleaners and maintenance staff to resolve on-site issues.
- Update guest information, bookings, and property notes in the management system.
- Monitor reviews and ensure follow-up messages are sent post-stay.
- Maintain professional, friendly, and consistent communication at all times.
Requirements
Essential:
- Excellent written and spoken English communication skills.
- Previous experience in Airbnb, hospitality, or short-term rental guest support.
- Highly organised, reliable, and detail-focused.
- Ability to work independently and handle multiple chats simultaneously.
- Comfortable working in different time zones (must be available during UK hours).
- Confident using tools like Airbnb Host Portal, Booking.com Extranet, Google Sheets, and WhatsApp Business.
Desirable:
- Experience using property management software (e.g. Uplisting (preffered), Guesty, or Hostaway).
- Customer service or hotel front-desk background.
- Familiarity with UK locations and guest expectations.
Compensation
- Salary: Up to 11,000 per month (based on experience and hours)
- Bonuses: Available for exceptional performance and positive guest feedback
- Schedule: Typically 5–6 days per week, including some weekends (flexible rota system)
Why Join Us
- Work remotely with a supportive international team.
- Join a growing company with opportunities to develop into senior guest or operations roles.
- Gain experience in hospitality management for a UK-based brand.
- Flexible hours with trust and autonomy.
Job Type: Full-time
Pay: R7 500,00 – R11 000,00 per month
Experience:
- airbnb management: 1 year (Required)
Language:
- english (Required)
Work Location: Remote