Job Opening: Customer Support

Location: South Africa (Remote)

Type: Full-Time, Work from Home

Hours: Monday to Friday: 9am- 5pm (US Hours)

Pay: Monthly USD Salary

Responsibilities

• Assist customers via phone and email, addressing their inquiries and resolving issues promptly
• Maintain a high level of customer satisfaction by providing efficient and courteous service
• Document customer interactions and ensure all relevant information is recorded accurately
• Collaborate with internal teams to troubleshoot technical problems and deliver solutions
• Follow up with customers to ensure their issues have been resolved and they are satisfied with the service received
• Stay updated with product information and service offerings to provide accurate assistance
• Participate in training sessions to enhance customer service skills and product knowledge
• Report customer feedback and suggest improvements to enhance service quality

Essential Qualification

• Qualifications in related field is preferred
• Excellent communication skills, both verbal and written, in English and any additional languages are a plus
• Strong problem-solving skills and the ability to think critically
• Ability to work independently and as part of a team in a fast-paced environment
• Proficiency in using computer applications and customer service software
• Strong organizational skills with attention to detail

Desired Experience

• 1-2 years of experience in a customer support role or similar position
• Experience with CRM software and ticketing systems is an advantage
• Familiarity with customer service best practices and escalation process
• Fluent or neutral English accent
• Reliable internet and backup power

To Apply:

Please include a short introductory Loom video of yourself and your experience.

If you have not heard back within 14 days of your application, please consider it as unsuccessful.